Home About Us Business Solutions Contact Us
Solutions  
Ostendo Software
Business Intelligence Solutions
YouGrow Customer Relationship Management Software
Quotewerks Quoting and Estimating Software
Implementation &
Support Services
 
     

Business Intelligence Solutions

Business Intelligence is about extracting and transforming data held by systems and databases into clear, useful information for making faster and better business decisions and about making it readily available to the people who need to make those decisions.

To succeed in the competitive and constantly changing marketplace of today, visibility of information is becoming more important than ever for making timely decisions, responding to changing conditions and maintaining competitive advantage. To be able to improve business processes, measure progress and make well-informed decisions, businesses need the ability to essily access and analyse the right information quickly without having to sift through pages of data.

Business performance is ultimately improved by measuring and analysing key performance indicators in order to manage the internal business processes that drive those indicators for the purpose of improving efficiency and achieving business objectives. You can only manage effectively what you measure and it is important to measure the business metrics that matter. This is more than just knowing what happened but being able to compare your business performance against your internal targets and against industry benchmarks. Once you know what has happened, you then need to analyse why it happened. Only then can you take action to either perpetuate good performance or correct poor performance.

Our integrated Business Intelligence solutions can empower you to improve your business performance by providing the visibility for you to measure, analyse, and manage financial and operational performance at all levels. They enable you to manage by exception by providing early visibility of good or bad performance in your operations which gives you the opportunity to take appropriate action.

We can customise a Business Intelligence solution to meet your specific requirements. Our solutions can access data from almost any system. The only requirement is that the database is SQL compliant and has an ODBC driver available. The ability to access data from multiple systems can provide you with an intergated view of your whole business even if you use a number of unconnected software systems. Our solutions can include any of the following:

Customised Reports - can display information in the format you require and can include graphs and graphics. Reports can be viewed on the screen, printed or emailed.

Analysis Screens - are pivot-style screens that enable you to interrogate data by sorting, filtering and grouping it in various ways. These reports can include headers and footers and the ability to interactively expand and collapse detail-level data. The drag and drop control of data dimensions gives you the flexibility to explore information interactively.

Graphical Query - presents you with a graphical overview of data to give you a big picture view. This enables you to spot good or bad performance and then enables you to interactively drill down through the data to explore and analyse more detailed information. This style of analysis enables you to uncover and understand trends which may be hidden in the data. This capability is important to providing decision makers with the appropriate level of information to answer specific business questions.

KPI Alerts - enable you to quickly and graphically monitor Key Performance Indicators (KPIs) by actual performance vs internal standards and industry benchmarks. The coloured Dasboards provide quick visual information about the health of your business and immediatley identify KPIs that have fallen outside of your parameters. You can interactively drill down into a KPI Alert by simply clicking on the Dashboard to view detailed information and analyse trends and performance. The system can email an alert you of KPIs that have fallen outside your parameters.

Scheduling - enables our Business Intelligence solutions to run automatically at specified times or frequencies. Reports can be emailed at specified times or frequencies, or whenever business metrics fall outside of predefined parameters.

Data Warehousing - can collect data from multiple systems and store it in one place for analysis. Data can be collected from your ERP system, CRM system, Knowledge Database, spreadsheets and Legacy Systems etc and collated to suit your requirements.